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Confidence in Any Weather: A Toolbox for Information Referral ( 1-2 pm)
Thursday, July 30, 2020, 1:00 PM - 2:00 PM PDT
Category: Events

Confidence in Any Weather: A Toolbox for Information Referral
July 30, 2020
1:00 pm - 2:00 pm
Present by the Oregon Reference Summit

Description:
Oregon Reference Summit presents...free virtual sessionsNow more than ever it's vital to be able to connect people with resources that can help them. Whether you are new to the job or are looking to refresh your skills, in this workshop you will learn to identify things that make an Information & Referral encounter challenging and develop a set of tools for success, even when you have to say "No." We will provide examples of scripting to use when resources aren’t available, and talk about strategies for controlling the call, and how to manage difficult interactions. Finally, we will talk about ways to de-escalate and tips for debriefing difficult calls.

Virtual - Zoom

Zoom meeting access now available from secured page.  You will need to login using your OLA membership username and password. 

http://olaweb.org/ola-zoom-meeting-login-info

If you are not a member and need to join the meeting, contact the person listed below.


Contact: Natalie Brant, [email protected], 608-469-3148